Customer Support Advisor: KPI‑Driven, Empathetic Service

cnx

Mandaluyong

On-site

PHP 201,000 - 312,000

Full time

4 days ago

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Job summary

cnx is seeking a Customer Service Advisor for the Shaw 2026 program in Mandaluyong. The role handles inbound/outbound calls and internet inquiries, delivering courteous service and resolving routine problems per client requirements.

Responsibilities include meeting KPIs, clarifying needs, documenting interactions in the call tracking database, and offering additional products or services. Candidates should have a high school diploma and 3–6 months of relevant experience, with strong

Qualifications

High school diploma; 3–6 months relevant experience preferred.
Courteous with strong customer service orientation.
Strong computer navigation skills and PC knowledge.

Responsibilities

Ensure service delivered to customers meets KPIs.
Clarify customer requirements; probe for understanding and resolve with available resources.
Greet customers in a courteous, friendly, and professional manner.
Maintain basic knowledge of client products and/or services.
Prepare complete and accurate work and note accounts as required.
Participate in activities to improve customer satisfaction and business performance.
Offer additional products and/or services.
Track, document and retrieve information in the call tracking database.
Respond to inquiries by referring to published materials or more senior staff.