Customer Support Associate I - Cebu IT Park

Concentrix Corporation; Cebu City; On-site; PHP 223,000 - 279,000; Full time

Job summary

A global customer service organization is seeking a Customer Support Associate in Cebu City. This role involves interfacing with customers via calls and internet, ensuring service delivery meets performance standards, and providing resolution for routine issues. Candidates should possess strong customer service orientation and effective communication skills. Relevant experience is preferred, along with the ability to adapt to a fast-paced environment and work independently or in a team.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Interface with customers via inbound and outbound calls or internet.
• Ensure service delivery meets contractual KPIs.
• Clarify customer requirements and provide resolution.

Skills

Customer service orientation

Computer navigation skills

Communication skills

Education

High school diploma

Job description

A global customer service organization is seeking a Customer Support Associate in Cebu City. This role involves interfacing with customers via calls and internet, ensuring service delivery meets performance standards, and providing resolution for routine issues. Candidates should possess strong customer service orientation and effective communication skills. Relevant experience is preferred, along with the ability to adapt to a fast-paced environment and work independently or in a team.