Customer Experience Associate

Convergys; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A global customer service provider in Cebu City is looking for a Customer Service Advisor. In this role, you will provide support to customers via calls and help resolve product-related issues. Ideal candidates should have a high school diploma and possess strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. This full-time position offers the chance to build rapport with clients while assisting them with their needs.

Qualifications

• Previous experience in a customer service role preferred.
• Ability to work in a fast-paced environment.
• Patience and professionalism in customer interactions.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution for routine problems.
• Maintain basic knowledge of client products and services.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Multi-tasking skills

Attention to detail

Education

High school diploma or equivalent

Job description

A global customer service provider in Cebu City is looking for a Customer Service Advisor. In this role, you will provide support to customers via calls and help resolve product-related issues. Ideal candidates should have a high school diploma and possess strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. This full-time position offers the chance to build rapport with clients while assisting them with their needs.