Entry-Level Customer Care Specialist - Alabang

Concentrix Philippines; Muntinlupa; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix Philippines in Alabang (Muntinlupa) is seeking a customer service associate for the ALABANG ARP TALKPUSH 2026 program. The role emphasizes handling customer inquiries, achieving KPIs, and providing courteous, professional service in a fast-paced BPO environment.

Responsibilities include clarifying requirements, empathizing with customers, maintaining knowledge of client offerings, documenting interactions, and offering related products or services as appropriate.

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Effective written and verbal communication skills.
• Details-oriented with good PC/navigation skills.
• Able to multitask and adapt to changes quickly.

Responsibilities

• Meet KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers professionally using procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notation.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track and retrieve information in call databases.
• Respond to inquiries using published materials or senior staff.

Skills

Customer service

Communication

PC navigation

Attention to detail

Multi-tasking

Teamwork

Patience

Education

High school diploma

Job description

Concentrix Philippines in Alabang (Muntinlupa) is seeking a customer service associate for the ALABANG ARP TALKPUSH 2026 program. The role emphasizes handling customer inquiries, achieving KPIs, and providing courteous, professional service in a fast-paced BPO environment.

Responsibilities include clarifying requirements, empathizing with customers, maintaining knowledge of client offerings, documenting interactions, and offering related products or services as appropriate.