Customer Care Associate: KPI-Driven Support

cnx; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

CNX is hiring for a Talent Connect - Eton 2026 role in Quezon City, Philippines. This on-site full-time position focuses on delivering quality customer service and achieving KPIs while handling inquiries, documenting interactions, and supporting a fast-paced contact center environment.

Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong communication, and a team-oriented, detail-minded approach.

Qualifications

• High school diploma required or preferred with 3–6 months of relevant customer service experience.
• Must be courteous with strong service orientation and good written/verbal communication.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolutions using available tools.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes and account entries.
• Participate in activities to improve customer satisfaction and business performance.
• Suggest additional products/services where appropriate.
• Track, document, and retrieve information in the call tracking system.
• Respond to inquiries by referring to published materials or escalating to senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Adaptability

Shift flexibility

Education

High school diploma

Tools

PC basics

Job description

CNX is hiring for a Talent Connect - Eton 2026 role in Quezon City, Philippines. This on-site full-time position focuses on delivering quality customer service and achieving KPIs while handling inquiries, documenting interactions, and supporting a fast-paced contact center environment.

Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong communication, and a team-oriented, detail-minded approach.