Talent Connect - SMM 2026

cnx; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

cnx in Mandaluyong, Metro Manila, is seeking a Talent Connect - SMM 2026 with a starting profile for customer support. The role emphasizes delivering service that meets KPIs, clarifying requirements, and building rapport with customers.

It offers full-time hours at a busy site with opportunities to upsell products and support process improvements. The candidate should have a high school diploma and up to six months of related experience, be courteous, communicative, and detail oriented.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively, in writing and verbally.
• Dependable with strong attention to detail.
• Multitasker who can adapt to changes quickly in a fast-paced setting.
• Tolerant of repetitive work in a high production environment.
• Capable of working as part of a team or independently.
• Willing to rotate shifts as required.
• Location-based requirements may vary by program and country.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution with decision-support tools.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally per procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referencing published materials or senior staff.

Skills

Customer service

Communication skills

PC knowledge

Team player

Multitasking

Education

High school diploma

Job description

Job Title:

Talent Connect - SMM 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location

PHL Mandaluyong City - Megamall

Time Type

Full time

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