Customer Support Specialist

cnx; Mandaluyong; On-site; PHP 223,000 - 290,000; Full time

Job summary

cnx in Mandaluyong, Philippines, is hiring a Customer Service Advisor – Megamall 2026. The role interfaces with customers via inbound calls, outbound calls, or the Internet to provide customer service support and resolve routine problems regarding client products or services.

You will maintain product knowledge, document interactions, and strive to meet KPIs while delivering courteous service. A high school diploma and strong communication and teamwork are required, with flexibility for shifts.

Qualifications

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Responsibilities

• Ensure service delivered to our customers meets contractual KPIss
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Written and verbal communication

Teamwork

Multitasking

Attention to detail

Flexibility

Patience

Shift adaptability

Dependability

Repetitive work tolerance

Education

High school diploma

Tools

Call tracking database

Job description

cnx in Mandaluyong, Philippines, is hiring a Customer Service Advisor – Megamall 2026. The role interfaces with customers via inbound calls, outbound calls, or the Internet to provide customer service support and resolve routine problems regarding client products or services.

You will maintain product knowledge, document interactions, and strive to meet KPIs while delivering courteous service. A high school diploma and strong communication and teamwork are required, with flexibility for shifts.