Customer Support Agent | 30K/Month + HMO Day 1 + Incentives

Neksjob Philippines; Misamis Oriental; On-site; PHP 285,000 - 385,000; Full time

Benefits offered by this job

HMO on Day 1

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Support Representative to assist clients via phone, email and live chat. You will clarify product details, troubleshoot service problems, and ensure every customer feels valued.

The role requires strong verbal communication, active listening, and basic computer skills; duties include handling inbound calls, explaining policies, resolving issues on first contact, and maintaining accurate records.

Qualifications

• At least 6 months call center experience.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Computer literacy

Job description

Neksjob Philippines is seeking a Customer Support Representative to assist clients via phone, email and live chat. You will clarify product details, troubleshoot service problems, and ensure every customer feels valued.

The role requires strong verbal communication, active listening, and basic computer skills; duties include handling inbound calls, explaining policies, resolving issues on first contact, and maintaining accurate records.