Customer Care Specialist - HMO Day 1 + Free Dependent

Neksjob Philippines; Misamis Oriental; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO on Day 1

Free Dependent

Job summary

Neksjob Philippines is seeking a Customer Service Representative to assist customers by phone, email, and live chat. You will resolve inquiries about products, orders, and accounts, provide clear explanations of services and policies, and troubleshoot issues to deliver accurate information.

The role requires good speaking and listening skills and basic computer knowledge; candidates with at least 6 months of call center experience are preferred, with a quick start and opportunities for

Qualifications

• 6 months call center experience
• Good speaking and listening skills
• Basic computer knowledge

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Speaking and listening skills

Basic computer knowledge

Job description

Neksjob Philippines is seeking a Customer Service Representative to assist customers by phone, email, and live chat. You will resolve inquiries about products, orders, and accounts, provide clear explanations of services and policies, and troubleshoot issues to deliver accurate information.

The role requires good speaking and listening skills and basic computer knowledge; candidates with at least 6 months of call center experience are preferred, with a quick start and opportunities for