Customer Support Advocate - Empathy, Speed, Solutions

Tap Growth ai; Bacolod; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Training provided

Job summary

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a proactive spirit. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to stay composed under pressure while adapting to new tools and procedures. Training is provided to support your success.

Qualifications

• High school or senior high school graduate.
• BPO experience preferred.
• Excellent verbal and written communication.
• Strong problem-solving and quick thinking.
• Ability to stay calm under pressure and adapt to new tools.
• Training will be provided.

Responsibilities

• Provide accurate, efficient, personalized solutions via phone, email, or chat.
• Troubleshoot issues using company knowledge and tools.
• Continuously learn about products and processes to improve customer experience.
• Meet or exceed key performance metrics such as response time and customer satisfaction.

Skills

Communication skills

Problem-solving

Adaptability

Working under pressure

Customer service

Education

High school diploma

Senior high school diploma

Job description

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a proactive spirit. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to stay composed under pressure while adapting to new tools and procedures. Training is provided to support your success.