Customer Experience Advocate

Ubiquity; Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You will deliver friendly, accurate support and build rapport with customers while continually learning our products and procedures.

Ideal candidates are high school graduates, with strong verbal and written communication, problem-solving skills, and the ability to stay composed under pressure. Training will be provided to succeed in a fast-paced team environment.

Qualifications

• High school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick thinking abilities.
• Ability to work under pressure with a positive, professional demeanor.
• High adaptability to learn new tools and procedures.

Responsibilities

• Provide accurate, efficient, and personalized solutions to customers.
• Troubleshoot issues and resolve using company knowledge and tools.
• Learn about products, services, and processes to enhance the customer experience.
• Meet or exceed key performance metrics such as response time and customer satisfaction.
• Collaborate with team members to improve processes and achieve shared goals.

Skills

Verbal communication

Written communication

Problem solving

Adaptability

Education

High school diploma

Job description

Ubiquity is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You will deliver friendly, accurate support and build rapport with customers while continually learning our products and procedures.

Ideal candidates are high school graduates, with strong verbal and written communication, problem-solving skills, and the ability to stay composed under pressure. Training will be provided to succeed in a fast-paced team environment.