Customer Service Pro — Empathy, Quick Resolutions, Growth

Tap Growth ai; Cagayan de Oro; On-site; PHP 268,000 - 357,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative to handle inquiries via phone, email, and chat with professionalism and empathy. You will troubleshoot issues using our knowledge base and tools, while learning about our products and processes to enhance the customer experience.

The right candidate will combine clear communication with the ability to stay composed under pressure, adapting to new tools and procedures as we continue to grow. Training will be provided to help you succeed.

Qualifications

• High school or senior high school graduate.
• Preferably with BPO experience.
• Excellent verbal and written communication.
• Strong problem-solving and quick thinking.
• Ability to work under pressure with professionalism.
• Adaptability to new tools and procedures.
• Training will be provided.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to enhance the customer experience.

Skills

Communication skills

Problem solving

Adaptability

BPO experience

Education

High school diploma

Job description

Ubiquity is seeking a Customer Service Representative to handle inquiries via phone, email, and chat with professionalism and empathy. You will troubleshoot issues using our knowledge base and tools, while learning about our products and processes to enhance the customer experience.

The right candidate will combine clear communication with the ability to stay composed under pressure, adapting to new tools and procedures as we continue to grow. Training will be provided to help you succeed.