Customer Service Specialist — Empathy, Expertise, Results

Ubiquity; Cagayan de Oro; On-site; PHP 240,000 - 300,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with empathy and expertise. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to elevate the customer experience.

You’ll join a team that values adaptability, positivity, and a proactive approach while working to meet performance metrics and maintain a brand‑positive image.

Qualifications

• High school or senior high school graduate.
• BPO experience preferred.
• Exceptional communication skills—verbal and written.
• Strong problem-solving abilities.
• Ability to work under pressure with professionalism.
• Adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus, training will be provided.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Skills

Communication

Problem solving

Under pressure

Adaptability

Customer service mindset

Education

High school diploma or equivalent

Job description

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with empathy and expertise. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to elevate the customer experience.

You’ll join a team that values adaptability, positivity, and a proactive approach while working to meet performance metrics and maintain a brand‑positive image.