Customer Service Pro: Head, Heart, Hustle

Tap Growth ai; Bacolod; On-site; PHP 201,000 - 312,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed. You will handle inquiries by phone, email, or chat, troubleshoot issues, and continually learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, adaptability, and a customer-first mindset in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to troubleshoot with accuracy and empathy.
• Willingness to learn products, services and processes.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to enhance the customer experience.
• Meet or exceed key performance metrics such as response time and customer satisfaction.

Skills

Excellent communication

Problem solving

Adaptability

Customer focus

Education

High school diploma or equivalent

Job description

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed. You will handle inquiries by phone, email, or chat, troubleshoot issues, and continually learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, adaptability, and a customer-first mindset in a fast-paced environment.