Customer Support Advisor — Empathetic, Fast Resolutions

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 134,000 - 223,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Customer Service Advisor at One Makati 2026 to handle inbound/outbound calls and internet inquiries, delivering courteous and effective support.

You will resolve routine problems, document properly, and maintain knowledge of client products or services while meeting KPIs. The role requires a high school diploma and 3–6 months of relevant experience, with strong communication, computer and multitasking abilities, and the capacity to work both

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbal.
• Dependable with strong attention to detail.
• Multitasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Patience in all customer contact situations; maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts; location/program–dependent requirements.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Meet contractual KPIs for service delivery.
• Clarify requirements; probe for understanding; provide resolution.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Document and complete work accurately; note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services as appropriate.
• Track, document and retrieve information in call tracking databases.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Computer skills

Communication skills

Attention to detail

Multitasking

Teamwork

Adaptability

Patience

Education

High school diploma

Job description

Concentrix CVG Philippines, Inc. is seeking a Customer Service Advisor at One Makati 2026 to handle inbound/outbound calls and internet inquiries, delivering courteous and effective support.

You will resolve routine problems, document properly, and maintain knowledge of client products or services while meeting KPIs. The role requires a high school diploma and 3–6 months of relevant experience, with strong communication, computer and multitasking abilities, and the capacity to work both