Senior Customer Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 891,265 - 1,188,354; Full time

Job summary

A leading HR solutions provider is seeking a Customer Support Representative in Muntinlupa, Philippines. The role involves providing exceptional support through phone, email, and chat while resolving inquiries efficiently. Candidates should have a High School Diploma and 3-5 years of experience in customer service, along with strong communication skills. Join a dynamic team focused on enhancing the customer experience in a fast-paced BPO environment.

Qualifications

• 3-5 years experience in customer service or a related field.
• Ability to handle difficult situations with professionalism.
• Willingness to work in a fast-paced BPO environment.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve customer inquiries and issues efficiently.
• Document customer interactions accurately in CRM systems.
• Collaborate with team members to enhance customer experience.

Skills

Customer-focused

Problem-solving mindset

Strong verbal communication skills

Strong written communication skills

Education

High School Diploma or equivalent

Job description

A leading HR solutions provider is seeking a Customer Support Representative in Muntinlupa, Philippines. The role involves providing exceptional support through phone, email, and chat while resolving inquiries efficiently. Candidates should have a High School Diploma and 3-5 years of experience in customer service, along with strong communication skills. Join a dynamic team focused on enhancing the customer experience in a fast-paced BPO environment.