Customer Support Specialist — Flexible Hours

Recruitify_HR; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading recruitment firm is seeking a customer service representative in Muntinlupa, Philippines. The role involves providing excellent customer service, handling calls, documenting interactions, and resolving complaints. The ideal candidate will have a Bachelor's degree and 1-3 years of customer service experience, with strong communication and interpersonal skills. Flexible working hours may be required to meet customer needs.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexible schedules including evenings and weekends may be required.

Responsibilities

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and escalated issues as necessary.

Skills

Strong verbal and written communication skills

Empathetic and patient

Customer-oriented

Education

Bachelor's degree in a relevant field

Job description

A leading recruitment firm is seeking a customer service representative in Muntinlupa, Philippines. The role involves providing excellent customer service, handling calls, documenting interactions, and resolving complaints. The ideal candidate will have a Bachelor's degree and 1-3 years of customer service experience, with strong communication and interpersonal skills. Flexible working hours may be required to meet customer needs.