Customer Support Specialist

Convergys; Angeles; On-site; PHP 167,400 - 279,000; Full time

Job summary

A global technology and services leader is seeking a Customer Service Advisor for their Clark location in the Philippines. This role requires strong customer service orientation and effective communication skills while assisting customers through calls. Ideal candidates should have a high school diploma and be able to thrive in a fast-paced environment. Applicants must be adaptable, detail-oriented, and willing to rotate shifts as necessary. Join a dynamic team and enhance your career in customer support.

Qualifications

• High school diploma with 3-6 months of relevant experience preferred.
• Strong customer service orientation and effective communication skills.
• Able to work in a fast-paced, high production environment.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine issues.
• Track and document information in call tracking database.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Multi-tasking

Attention to detail

Education

High school diploma

Job description

A global technology and services leader is seeking a Customer Service Advisor for their Clark location in the Philippines. This role requires strong customer service orientation and effective communication skills while assisting customers through calls. Ideal candidates should have a high school diploma and be able to thrive in a fast-paced environment. Applicants must be adaptable, detail-oriented, and willing to rotate shifts as necessary. Join a dynamic team and enhance your career in customer support.