Customer Success & Support Advisor

Convergys; Philippines; On-site; PHP 223,200 - 279,000; Full time

Job summary

A global technology and services leader is seeking a Customer Service Advisor for their Laguna location in the Philippines. The role involves providing customer service support through inbound and outbound calls, ensuring customer satisfaction while meeting performance indicators. Candidates should have a high school diploma, preferably with some experience, and possess strong communication and computer skills. This is a full-time position with opportunities for professional development within a dynamic team environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Dependable with strong attention to detail.
• Ability to work as a team member and independently.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Respond to customer inquiries using decision-support tools.
• Participate in activities to improve customer satisfaction.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication

Multi-tasking ability

Education

High school diploma

Minimum of two years of college education (for Philippines)

Job description

A global technology and services leader is seeking a Customer Service Advisor for their Laguna location in the Philippines. The role involves providing customer service support through inbound and outbound calls, ensuring customer satisfaction while meeting performance indicators. Candidates should have a high school diploma, preferably with some experience, and possess strong communication and computer skills. This is a full-time position with opportunities for professional development within a dynamic team environment.