Customer Service Agent

Gratitude Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service-focused company in Metro Manila is seeking candidates to provide exceptional support via phone, email, and chat. Responsibilities include resolving inquiries, maintaining records, and collaborating with team members to improve service delivery. The ideal candidate should have a Bachelor's degree, 1–3 years of customer service experience, and strong communication and interpersonal skills. This role demands patience and empathy, especially in stressful situations.

Qualifications

• 1–3 years of experience in customer service.
• Patient, empathetic, and able to handle stressful situations gracefully.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge.

Skills

Strong communication skills

Interpersonal skills

Proficiency in customer service software

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and tools.
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations gracefully.