Customer Experience Specialist

Magna Prime Chemical Technologies Inc.; Bulacan; On-site; PHP 223,000 - 357,000; Full time

Job description

• Answering questions about a company's products or services, to provide quick, accurate, and comprehensive responses to customers and prospects
• Assist Walk-In customers, identifying their needs and providing appropriate solutions
• Processing transactions of walk-in clients, assist with orders, payments and request, ensure accurate documentation of customer transactions
• Maintain customer records of walk-in clients
• Answering customers inquiries/ Primarily receives telephone calls and address their inquiries
• Handling customer feedback, customer survey and summarizing customer satisfaction survey results
• Collecting and analyzing customer feedback
• Responding to customer reviews to product or company reviews written by customers