Customer Experience Specialist

LeapFroggr; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

LeapFroggr in Manila is seeking candidates for a customer support role focused on ensuring service excellence. The position requires excellent communication skills and a bachelor's degree in any field. Responsibilities include delivering outstanding customer support, conducting product demonstrations, and maintaining internal resources.

Ideal applicants should be adept with technology and possess strong interpersonal skills. This role offers opportunities for personal growth, competitive compensation, and a supportive work environment.

Qualifications

• Bachelor's degree in any field.
• Adept at using various software and digital platforms.
• Proven ability to solve problems and excellent communication skills in English.

Responsibilities

• Deliver outstanding customer support by understanding and addressing customer needs.
• Respond to inquiries with comprehensive and precise information.
• Conduct in-person and online product demonstrations.

Skills

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Job description

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

• Delivering outstanding customer support by understanding and addressing customer needs.
• Responding to inquiries with comprehensive and precise information to assist users.
• Conducting in-person and online product demonstrations, as well as hosting webinars.
• Maintaining and updating help documentation and other internal resources.
• Executing various administrative tasks as directed by management.

Why Consider Joining Our Team?

• Benefit from hands‑on experience and mentoring in your role.
• Seize opportunities for personal growth and leadership development.
• Thrive in an environment that encourages entrepreneurial thinking.
• Enjoy competitive compensation and a workplace with high employee satisfaction and retention.

Minimum Qualifications

Candidates must possess a bachelor's degree in any field and be adept at navigating various software and digital platforms, with a knack for picking up new technologies swiftly.

They should have a proven ability to solve problems, excellent communication skills in English (both written and spoken), and a history of working directly with customers in roles such as customer service or sales.

The ideal applicant will demonstrate strong interpersonal abilities, a customer‑centric approach, assertiveness, confidence, and the capacity to work collaboratively within a team to achieve shared goals.