Customer Care Specialist

Lenny Beauty Corporation; Makati; On-site; PHP 279,000 - 424,000; Full time

Job description

• Responding to customer inquiries, concerns and complains
• Handling inbound and outbound customer calls professionally
• Researching information using Company-approved resources
• Resolving customer service and product-related issues
• Providing accurate product and service information
• Escalating priority concerns to management
• Completing call documentation, reports and CRM updates
• Performing other duties necessary to the position