Customer Success & Retention Lead - IT & Printing Solutions

Faithm Printers; Manila; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A prominent printing and IT solutions company in Manila is seeking a proactive Customer Success & After-Sales Manager. This role involves managing relationships with corporate clients, ensuring satisfaction and service reliability, and pursuing additional sales opportunities. Candidates should have a Bachelor's Degree and 3–5 years of experience in account management or corporate sales. Strong communication and relationship management skills are essential for this position, which focuses on securing contract renewals and promoting service expansion.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Information Technology, or related field.
• 3–5 years experience in account management, customer success, after-sales support, or corporate sales.
• Strong communication, negotiation, and relationship management skills.

Responsibilities

• Manage and maintain strong relationships with existing corporate and SME clients.
• Monitor service contract timelines and renewal schedules.
• Identify opportunities for additional printers, upgrades, or service expansion.

Job description

A prominent printing and IT solutions company in Manila is seeking a proactive Customer Success & After-Sales Manager. This role involves managing relationships with corporate clients, ensuring satisfaction and service reliability, and pursuing additional sales opportunities. Candidates should have a Bachelor's Degree and 3–5 years of experience in account management or corporate sales. Strong communication and relationship management skills are essential for this position, which focuses on securing contract renewals and promoting service expansion.