Customer Success Manager

Faithm Printers; Manila; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A prominent printing and IT solutions company in Manila is seeking a proactive Customer Success & After-Sales Manager. This role involves managing relationships with corporate clients, ensuring satisfaction and service reliability, and pursuing additional sales opportunities. Candidates should have a Bachelor's Degree and 3–5 years of experience in account management or corporate sales. Strong communication and relationship management skills are essential for this position, which focuses on securing contract renewals and promoting service expansion.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Information Technology, or related field.
• 3–5 years experience in account management, customer success, after-sales support, or corporate sales.
• Strong communication, negotiation, and relationship management skills.
• Strong communication, negotiation, and relationship management skills
• Ability to manage multiple client accounts simultaneously
• Organized and capable of coordinating with both sales and technical teams
• Experience in printer solutions, IT equipment sales, service contracts, or technology solutions is an advantage

Responsibilities

• Manage and maintain strong relationships with existing corporate and SME clients.
• Monitor service contract timelines and renewal schedules.
• Identify opportunities for additional printers, upgrades, or service expansion.
• Monitor service contract timelines and renewal schedules
• Engage clients ahead of contract expiration to secure renewals
• Maintain a high client retention rate
• Identify opportunities for additional printers, upgrades, or service expansion
• Recommend solutions that improve client productivity and efficiency
• Promote additional services and support programs to existing clients
• Identify opportunities for outright sales of printers, computers, and IT equipment
• Prepare quotations and proposals for client equipment requirements
• Coordinate with the sales and technical teams to deliver appropriate solutions
• Support the company’s revenue growth through expansion of existing accounts
• Ensure service requests and technical issues are addressed promptly
• Coordinate with field technicians and operations teams for timely support
• Monitor service performance and follow up with clients after technical assistance
• Maintain organized records of assigned client accounts
• Track service history, equipment deployments, and account activities
• Prepare periodic reports on client status, renewal pipeline, and sales opportunities

Skills

Client relationship management

Communication

Negotiation

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, Information Technology, or related field

Tools

Printer solutions

IT equipment sales

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job Description

FAITHM Printers & Services and Faithmarco Technologies Inc. are seeking a proactive and client-focused Customer Success & After-Sales Manager responsible for managing and strengthening relationships with existing corporate clients under the company’s Managed Print Services (MPS) and IT solutions.

The role ensures that clients receive reliable service support, remain satisfied with the company’s solutions, and continue their partnership through contract renewals and service expansion.

In addition to managing after-sales and customer success initiatives, the Manager will also identify and pursue opportunities for additional orders and outright sales of printers, IT equipment, and related solutions within existing accounts.

This position plays a key role in protecting recurring revenue while generating additional business from the company’s current client portfolio.

Key Responsibilities

Customer Relationship Management

• Manage and maintain strong relationships with existing corporate and SME clients
• Conduct regular follow-ups to ensure client satisfaction and service reliability
• Address client concerns and coordinate solutions with the operations and technical teams

Contract Renewal Management

• Monitor service contract timelines and renewal schedules
• Engage clients ahead of contract expiration to secure renewals
• Maintain a high client retention rate

Account Growth & Upselling

• Identify opportunities for additional printers, upgrades, or service expansion
• Recommend solutions that improve client productivity and efficiency
• Promote additional services and support programs to existing clients
• Identify opportunities for outright sales of printers, computers, and IT equipment
• Prepare quotations and proposals for client equipment requirements
• Coordinate with the sales and technical teams to deliver appropriate solutions
• Support the company’s revenue growth through expansion of existing accounts
• Ensure service requests and technical issues are addressed promptly
• Coordinate with field technicians and operations teams for timely support
• Monitor service performance and follow up with clients after technical assistance

Account Monitoring & Reporting

• Maintain organized records of assigned client accounts
• Track service history, equipment deployments, and account activities
• Prepare periodic reports on client status, renewal pipeline, and sales opportunities

Job Requirements

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or related field
• At least 3–5 years experience in account management, customer success, after-sales support, or corporate sales
• Experience handling corporate or service-based accounts is preferred
• Strong communication, negotiation, and relationship management skills
• Ability to manage multiple client accounts simultaneously
• Organized and capable of coordinating with both sales and technical teams
• Experience in printer solutions, IT equipment sales, service contracts, or technology solutions is an advantage

Working Location

On-site - Manila