Aftersales Manager

Faithm Printers; Manila; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Commission

Performance Bonus

Health Insurance

Employee Discount

Gym Membership

Job summary

A leading printing company in Manila seeks an After-Sales Manager to oversee after-sales services for printer and computer products. The role requires coordinating repairs, providing technical support, and leading a team to enhance customer satisfaction. Ideal candidates should hold a Bachelor's degree and possess at least 3 years of relevant experience, along with strong leadership and problem-solving skills. This position offers full-time on-site work with various employee recognition perks.

Qualifications

• Minimum 3 years of experience in after-sales service management, preferably in the printer and computer industry.
• Proven track record in handling customer service and technical support.
• Experience managing a team of technicians or customer support staff.

Responsibilities

• Manage after-sales services ensuring high customer satisfaction.
• Coordinate repairs, technical support, and warranty services.
• Lead a team of technicians and customer service staff.

Skills

Customer-focused

Leadership

Problem-Solving

Communication Skills

Time Management

Process Improvement

Education

Bachelor’s degree in Business Management, IT, Engineering or related field

Tools

CRM systems

Microsoft Office Suite

Job description

On-site - Manila · 3-5 Yrs Exp · Bachelor · Full-time

Job Description

The Printer and Computer After Sales Manager manages the after-sales services for the company’s printer and computer products, ensuring high customer satisfaction. This role involves coordinating repairs, technical support, and warranty services while leading a team of technicians and customer service staff. The After-Sales Manager will be tasked with maintaining operational efficiency, monitoring service performance, and addressing customer feedback to continuously improve the after-sales process.

Employee Recognition and Rewards

Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Company Perks

Company Equipment, Employee Discount, Gym Membership, Training Subsidy

Core responsibilities and qualifications are described below.

Educational Qualifications

• Bachelor’s degree in Business Management, Information Technology, Engineering, or a related field (required).
• Additional certifications in IT, technical support, or customer service (preferred).

Experience

• Minimum of 3 years of experience in after-sales service management, preferably in the printer and computer industry.
• Proven track record in handling customer service, technical support, and repair services for technology products.
• Experience managing a team of technicians, customer support staff, or service engineers.

Technical Skills

• Strong technical knowledge of printers, computers, and peripheral devices.
• Familiarity with warranty management processes, product return procedures, and service level agreements (SLAs).
• Experience with after-sales management software, CRM systems, and inventory control tools.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.

Core Competencies

• Customer-focused: Ability to maintain high levels of customer satisfaction and resolve issues efficiently.
• Leadership: Strong leadership and team management skills to guide the after-sales team in achieving service goals.
• Problem-Solving: Excellent analytical and problem-solving abilities to address technical issues and improve service processes.
• Communication Skills: Strong written and verbal communication skills for coordinating with customers, technicians, and management.
• Time Management: Ability to manage multiple tasks, prioritize service requests, and meet deadlines.
• Process Improvement: Demonstrated ability to evaluate and improve operational efficiency in after-sales services.

Personal Attributes

• Strong organizational and multitasking skills, with a keen eye for detail.
• High level of integrity, professionalism, and customer service orientation.
• Ability to work under pressure and handle complex customer complaints with poise.

Additional Requirements

• Knowledge of printer and computer equipment standards, regulations, and warranty policies.
• Availability to work extended hours or weekends as needed to meet customer service demands.
• Valid driver’s license (if travel to customer sites is required).
• Customer Relationship Management
• After-Sales Technical Support
• Relationship Building