After-Sales Manager: Lead Printer & PC Support Team

Faithm Printers; Manila; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Commission

Performance Bonus

Health Insurance

Employee Discount

Gym Membership

Job summary

A leading printing company in Manila seeks an After-Sales Manager to oversee after-sales services for printer and computer products. The role requires coordinating repairs, providing technical support, and leading a team to enhance customer satisfaction. Ideal candidates should hold a Bachelor's degree and possess at least 3 years of relevant experience, along with strong leadership and problem-solving skills. This position offers full-time on-site work with various employee recognition perks.

Qualifications

• Minimum 3 years of experience in after-sales service management, preferably in the printer and computer industry.
• Proven track record in handling customer service and technical support.
• Experience managing a team of technicians or customer support staff.

Responsibilities

• Manage after-sales services ensuring high customer satisfaction.
• Coordinate repairs, technical support, and warranty services.
• Lead a team of technicians and customer service staff.

Skills

Customer-focused

Leadership

Problem-Solving

Communication Skills

Time Management

Process Improvement

Education

Bachelor’s degree in Business Management, IT, Engineering or related field

Tools

CRM systems

Microsoft Office Suite

Job description

A leading printing company in Manila seeks an After-Sales Manager to oversee after-sales services for printer and computer products. The role requires coordinating repairs, providing technical support, and leading a team to enhance customer satisfaction. Ideal candidates should hold a Bachelor's degree and possess at least 3 years of relevant experience, along with strong leadership and problem-solving skills. This position offers full-time on-site work with various employee recognition perks.