SaaS Customer Success Manager - Adoption & Outcomes

Trends Group, Inc.; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading subscription services firm in Metro Manila seeks a Customer Success Manager to promote customer loyalty and drive successful service adoption. This role involves building trusted relationships, developing success plans, and analyzing service usage data. Candidates should have a Bachelor's degree and at least 2 years of B2B experience, preferably in customer success or account management. Familiarity with SaaS solutions and collaborative working conditions is essential.

Qualifications

• At least 2 years working experience in B2B environments.
• Proven ability in customer success, account management, or consulting.
• Solid knowledge of SaaS business models.

Responsibilities

• Drive customer loyalty through effective service adoption.
• Develop Customer Success Plans and Quarterly Success Reports.
• Measure usage data and gather stakeholder feedback.

Skills

Customer Success Management

Stakeholder engagement

B2B customer support

Adoption strategies

Education

Bachelor’s degree in IT/Computer Science/Business Management

Tools

Salesforce

SAP

O365

Tableau

Job description

A leading subscription services firm in Metro Manila seeks a Customer Success Manager to promote customer loyalty and drive successful service adoption. This role involves building trusted relationships, developing success plans, and analyzing service usage data. Candidates should have a Bachelor's degree and at least 2 years of B2B experience, preferably in customer success or account management. Familiarity with SaaS solutions and collaborative working conditions is essential.