Customer Success Representative (Undergraduate can apply)

J-K Network Services; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th month pay

Leave credits

Life insurance

Job summary

A service provider in technology solutions is seeking a Customer Success Representative in Makati. This full-time position is open to undergraduates and fresh graduates, offering an on-site work environment. The role focuses on providing support and assistance to customers, resolving issues, and maintaining records of interactions. Ideal candidates should have a customer service background and strong communication skills. Opportunities exist for performance bonuses and government-mandated benefits.

Qualifications

• Seniors and undergraduates are welcome to apply.
• Experience in customer service or BPO is preferred.
• Must be amenable to working on-site in Makati.

Responsibilities

• Provide accurate information about products and services.
• Assist customers with order placement and account issues.
• Troubleshoot and resolve customer complaints.
• Record and update customer interactions in the system.
• Coordinate with internal departments for escalated concerns.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Undergraduate/Senior student

Job description

Customer Success Representative (Undergraduate can apply)

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

This company provides server installation, operation, maintenance, and security services mainly for cloud environments with manned monitoring and 24/7 full support. The company was founded in 1992.

Position: Customer Success Representative (open for undergraduate)

Work Schedule: Monday - Friday

Work Setup: On-site

• Government-mandated benefits
• HMO
• 13th month pay
• Leave credits
• Life insurance

Job Requirements:

• Undergraduate / Senior welcome to apply
• Fresh graduates can apply
• Experience in customer service/BPO
• Amenable to work on-site
• Amenable to work in Makati

Job Responsibilities:

• Provide accurate information about products, services, and company policies
• Assist customers with order placement, account concerns, billing issues, and general support needs
• Troubleshoot and resolve customer complaints, ensuring a positive customer experience
• Record and update customer interactions, transactions, and feedback in the system
• Coordinate with internal departments (e.g., sales, logistics, technical) for escalated concerns

Recruitment Process: LOOK TO MS. JAI

• Initial and final interview conducted online via Zoom

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.