Client Service Representative (Online Process)

J-K Network Services; Makati; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A leading IT service provider in Makati is seeking a Client Service Representative to handle customer inquiries through various channels. Candidates must have a Bachelor's degree and strong customer service skills. Fresh graduates are welcome to apply, and experience in customer service is a plus. The position requires responding to inquiries, resolving complaints, and maintaining customer records. Join a dynamic team and enjoy performance bonuses and comprehensive health benefits.

Qualifications

• Bachelor's degree holder.
• Open for Fresh Graduate and Undergraduate candidates.
• Experience in Customer Service is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.
• Meet response time and customer satisfaction targets

Skills

Customer Service Skills

Communication Skills

Problem Solving Skills

Education

Bachelor's degree

Tools

CRM Systems

Job description

Client Service Representative (Online Process)

On-site - Makati Fresh Graduate/Student Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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COMPANY PROFILE: For over 20 years, the company has delivered IT business development services, specializing in cloud-based server setup, maintenance, security, and user-friendly system design, while leveraging current web and marketing trends to help businesses optimize their IT operations.

Company Industry: IT Company

Postal Code: 1184

Work Set Up: Onsite

JOB REQUIREMENTS:

Bachelor's degree holder

Open for Fresh Graduate and Undergraduate candidates

With 6 months - 1 year of experience in Customer Service is an advantage.

Amenable to attend interview

Can start as soon as possible

JOB RESPONSIBILITIES:

Respond to customer inquiries via phone, email, chat, or in person

Resolve complaints and provide appropriate solutions

Maintain accurate customer records in CRM systems

Meet response time and satisfaction targets

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