Dealing Operations Agent (CSR & Online Process)

J-K Network Services; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness (HMO)

Job summary

A leading IT service provider in Makati is seeking a Dealing Operations Agent. This full-time on-site position is open to fresh graduates and undergraduates, with a preference for candidates who have experience in customer service. Responsibilities include responding to inquiries via various channels and resolving customer complaints while maintaining records. This position offers competitive performance bonuses and incentives as part of the employment package.

Qualifications

• Bachelor's degree holder.
• Open to fresh graduates and undergraduates.
• 6 months to 1 year of customer service experience is an advantage.
• Amenable to attend interview
• Can start as soon as possible

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.
• Meet response time and satisfaction targets.

Skills

Customer service

Communication

CRM software

Education

Bachelor's degree

Tools

CRM Systems

Job description

Dealing Operations Agent (CSR & Online Process)

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: For over 20 years, the company has delivered IT business development services, specializing in cloud-based server setup, maintenance, security, and user-friendly system design, while leveraging current web and marketing trends to help businesses optimize their IT operations.

Company Industry: IT Company

Postal Code: 1184

Work Set Up: Onsite

Job Requirements

Bachelor's degree holder

Open for Fresh Graduate and Undergraduate candidates

With 6 months - 1 year of experience in Customer Service is an advantage.

Amenable to attend interview

Can start as soon as possible

Job Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

Resolve complaints and provide appropriate solutions

Maintain accurate customer records in CRM systems

Meet response time and satisfaction targets

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