Customer Success Pro: Adoption & Growth

London Stock Exchange Group; Taguig; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks an Associate Customer Success Manager in Taguig to connect clients with Refinitiv products, driving onboarding, adoption and long‑term loyalty across multiple product lines. You’ll partner with clients to define business outcomes, demonstrate content and technology, and monitor usage to uncover growth opportunities.

This role focuses on relationship building, education, and proactive problem solving, with collaboration across sales and account management

Qualifications

• Bachelor’s degree ideally in Finance, Economics, Accounting or Computer Engineering and a passion for building client relationships.
• Collaborative, effective communicator, strong presentation skills, and a customer first attitude.
• A self-starter that thrives in a fast-paced environment and has a learn it all mindset.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus.
• Strong project management, technical and problem-solving skills.
• Passion for the financial markets, and Customer Success discipline.
• Skilled in Microsoft Office applications and interest in Python.

Responsibilities

• Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption through to long term loyalty.
• Demonstrate and educate new customers on content and technology tailored to their workflow.
• Monitor usage data, health gauges and growth opportunities to create actionable insights and strategically pivot when necessary.
• Collaborate with product sales and account management when new business opportunities are identified through adoption engagements.
• Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth.
• Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Skills

Relationship building

Presentation skills

Project management

Python

Microsoft Office

Education

Bachelor’s degree in Finance/Economics/Accounting/Computer Engineering

Job description

London Stock Exchange Group (LSEG) seeks an Associate Customer Success Manager in Taguig to connect clients with Refinitiv products, driving onboarding, adoption and long‑term loyalty across multiple product lines. You’ll partner with clients to define business outcomes, demonstrate content and technology, and monitor usage to uncover growth opportunities.

This role focuses on relationship building, education, and proactive problem solving, with collaboration across sales and account management