Strategic Customer Success Lead for Adoption & Growth

Open iT, Inc.; Lucena; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Job summary

Open iT, Inc. is seeking a Customer Success Lead located in Lucena, Philippines. This role focuses on customer retention, driving adoption through strategic engagements, and collaborating with Account Managers to identify growth opportunities.

The ideal candidate will have a minimum of 5 years in a customer-facing role, particularly in Customer Success or Account Management, and must manage complex software licensing environments. Responsibilities include executing Success Plans, leading customer check-ins, and fostering strong relationships.

Qualifications

• Minimum 5 years experience in Customer Success or related customer-facing role.
• Expertise in managing complex software licensing environments.
• Ability to interpret customer usage data effectively.

Responsibilities

• Develop and execute customer Success Plans.
• Lead regular customer check-ins and business reviews.
• Identify growth opportunities and support retention initiatives.

Skills

Customer Success Management

Account Management

Data Analysis

SaaS Solutions

Stakeholder Engagement

Job description

Open iT, Inc. is seeking a Customer Success Lead located in Lucena, Philippines. This role focuses on customer retention, driving adoption through strategic engagements, and collaborating with Account Managers to identify growth opportunities.

The ideal candidate will have a minimum of 5 years in a customer-facing role, particularly in Customer Success or Account Management, and must manage complex software licensing environments. Responsibilities include executing Success Plans, leading customer check-ins, and fostering strong relationships.