Customer Experience Lead: Onboarding, Growth & Strategy

Portnox; Philippines; Vor Ort; PHP 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

Portnox is seeking a Customer Experience Manager in the Philippines to drive success for our largest customers across their lifecycle. You will own the customer journey, oversee onboarding and adoption, and partner with sales to identify expansion opportunities.

The role demands 3–7 years in customer success or related fields, with strong project management, communication, and collaboration skills. SaaS/cybersecurity experience is a plus, and Salesforce/CS tools familiarity is preferred.

Qualifikationen

• 3–7 years in customer success, customer experience, sales, project management, or account management.
• Experience with SaaS or cybersecurity is a plus.
• Bachelor's degree or equivalent in a related field required.

Aufgaben

• Lead customer lifecycle from sales alignment to onboarding, adoption, and growth.
• Oversee onboarding of large strategic accounts, coordinating with internal teams and customer stakeholders.
• Act as SME for assigned accounts and build multi-threaded relationships across customer organizations.
• Conduct regular check-ins to ensure customers derive value and monitor health.
• Identify expansion opportunities and partner with sales for growth within accounts.
• Collaborate with Sales, Product, and Support to deliver a cohesive customer experience.
• Maintain customer health scores and provide updates to executive team with actionable insights.
• Continuously refine onboarding and CS processes to improve efficiency and satisfaction.

Kenntnisse

Customer success mindset

Project management

Communication skills

Organization

Problem-solving

Team collaboration

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

GUIDEcx

Planhat

Jobbeschreibung

Portnox is seeking a Customer Experience Manager in the Philippines to drive success for our largest customers across their lifecycle. You will own the customer journey, oversee onboarding and adoption, and partner with sales to identify expansion opportunities.

The role demands 3–7 years in customer success or related fields, with strong project management, communication, and collaboration skills. SaaS/cybersecurity experience is a plus, and Salesforce/CS tools familiarity is preferred.