Customer Success Lead: Onboarding & Growth (B2B SaaS)

Recepto.ai; Hinoba-an; On-site; PHP 260,000 - 420,000; Full time

Job summary

Recepto.ai in the Philippines is seeking a motivated onboarding adopter for a B2B SaaS customer success role. You will interact with customers, guide them through Recepto's features, and help ensure adoption and satisfaction from onboarding through renewal.

The role suits a recent graduate or postgraduate who enjoys talking to people, takes ownership, and can manage multiple accounts with curiosity and initiative.

Qualifications

• Graduate or postgraduate with interest in tech startups.
• Strong communication and willingness to learn.
• Ability to work across customer success, sales, and product feedback.

Responsibilities

• Onboard new customers and walk them through Recepto's features and workflows.
• Build relationships that outlast onboarding, and keep engagement and adoption consistent.
• Watch account usage for upsell openings and for the early signs of churn.
• Collect customer feedback and carry it back into the product and our processes.
• Go deeper into the accounts you look after: research and qualify prospects inside them using Recepto's own tools.
• Run product demos and discovery calls, and help run outbound campaigns over email, LinkedIn and other channels.
• Follow up on inbound and outbound leads, and move opportunities through the pipeline.
• Work with the founders on sales conversations, proposals and customer requirements, and keep the CRM accurate.

Skills

Aptitude and learnability

Problem solving

Business acumen

Data-driven

Hardworking

Persistent

Self-motivated

Team player

Ambiguity tolerance

B2B SaaS startup experience

Education

Graduate or postgraduate

Job description

Recepto.ai in the Philippines is seeking a motivated onboarding adopter for a B2B SaaS customer success role. You will interact with customers, guide them through Recepto's features, and help ensure adoption and satisfaction from onboarding through renewal.

The role suits a recent graduate or postgraduate who enjoys talking to people, takes ownership, and can manage multiple accounts with curiosity and initiative.