Client Success Lead: Onboarding, Support & Renewals

Resolv Global; Dingras; On-site; PHP 358,000 - 510,000; Full time

Benefits offered by this job

On-site in Dagupan, Philippines

Paid weekly in arrears

Paid training

Job summary

Resolv Global in Dagupan, Philippines, is recruiting a Partner Support Specialist to own client conversations from kickoff to resolution. You will onboard, train, and guide teams, troubleshoot issues, and own client-facing outcomes with cross-functional collaboration.

The role requires leading calls, deep software workflow curiosity, and staying composed with frustrated clients while driving solutions. This is a full-time, on-site position with growth in a fast-moving environment.

Qualifications

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training.
• Strong experience working with software platforms and learning technical workflows.
• Ability to troubleshoot issues and separate symptoms from root causes.
• Excellent written and verbal communication.
• Confidence leading client conversations, including difficult ones.
• Strong organization and follow-through.
• Experience managing multiple accounts, projects, or client issues simultaneously.
• A proactive approach and strong sense of ownership.
• The ability to stay calm and make good decisions under pressure

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify potential issues early.
• Respond quickly when a client is blocked, frustrated, or needs immediate support.
• Lead difficult conversations with calm, clarity, and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask the right questions to identify the root cause of a problem.
• Translate client issues into clear and actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and ensure proper follow-through.
• Gather client feedback and identify recurring problems or opportunities for improvement.
• Help improve documentation, processes, and client success playbooks.
• Work with Sales on renewal, expansion, and upsell opportunities.
• Manage multiple clients, projects, priorities, and open issues simultaneously.

Job description

Resolv Global in Dagupan, Philippines, is recruiting a Partner Support Specialist to own client conversations from kickoff to resolution. You will onboard, train, and guide teams, troubleshoot issues, and own client-facing outcomes with cross-functional collaboration.

The role requires leading calls, deep software workflow curiosity, and staying composed with frustrated clients while driving solutions. This is a full-time, on-site position with growth in a fast-moving environment.