Customer Success Specialist: AI-Savvy, Onboarding & Upsell

RELX International; Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

RELX International is seeking a proactive customer success support specialist in the Philippines. The role focuses on assisting faculty via email and ticket queues, coordinating virtual meetings for Customer Success Managers, and supporting product knowledge updates and training materials.

You will monitor product usage, identify intervention opportunities, and look for churn risks and upsell opportunities for the sales team. Strong communication and CRM skills are essential.

Qualifications

• Excellent written and verbal communication skills.
• Experience with CRM and customer support workflows.
• Ability to learn enterprise AI tools quickly and apply them.

Responsibilities

• Respond to faculty inquiries and requests in a queue-based system.
• Coordinate scheduling of virtual meetings for Customer Success Managers.
• Support initiatives and update internal product/process documentation.
• Monitor product usage to identify intervention opportunities.
• Identify churn risks and upsell opportunities for sales team.
• Document faculty interactions and market feedback.
• Assist with customer training materials and reports.

Skills

Communications

CRM tools

MS Office

Presentation skills

AI tools

Learning agility

Education

Bachelor’s degree or 2 years college

Tools

CRM tools

MS Excel

PowerPoint

Job description

RELX International is seeking a proactive customer success support specialist in the Philippines. The role focuses on assisting faculty via email and ticket queues, coordinating virtual meetings for Customer Success Managers, and supporting product knowledge updates and training materials.

You will monitor product usage, identify intervention opportunities, and look for churn risks and upsell opportunities for the sales team. Strong communication and CRM skills are essential.