Customer Success Associate

Private Advertiser; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Transportation & Rice Allowance

Leave Conversion

Performance Reviews

Sales Incentives

Government-Mandated Benefits

HMO + 2 Dependents from Day 1

10% Night Differential

Job summary

Private Advertiser is seeking a Customer Success Associate to manage a portfolio of employer clients, providing consultative support, negotiation, and coordination to maximize hiring success and long-term value.

You will build strong client relationships, understand hiring needs, optimize job postings, monitor activity, and pursue opportunities to upsell and increase platform usage, while meeting quality and productivity targets.

Qualifications

• 4+ years in customer success, account management, or related roles.
• Strong client management and negotiation skills.
• Consultative and sales-oriented mindset.
• Excellent English communication and client-facing skills.
• Experience using CRM and data to track activities.

Responsibilities

• Manage and build relationships with employer clients.
• Understand client hiring needs and recommend solutions.
• Optimize job postings to improve applicant quality and engagement.
• Monitor hiring activity and provide proactive client support.
• Handle client concerns, pricing, renewals, and service discussions.
• Identify opportunities for upselling and retention.
• Maintain accurate records of client interactions and follow-ups.
• Meet quality, productivity, and turnaround targets.

Skills

Customer success

Account management

Negotiation

Consultative selling

English communication

Multi-tasking

CRM usage

Tools

CRM software

Data tracking systems

Job description

Customer Success Associate

Manages a portfolio of employer clients, providing consultative support, negotiation, and coordination to help maximize hiring success and long-term client value.

RESPONSIBILITIES

• Manage and build strong relationships with employer clients.

• Understand client hiring needs and recommend suitable solutions.

• Help optimize job postings to improve applicant quality and engagement.

• Monitor hiring activity and provide proactive client support.

• Handle client concerns, pricing, renewals, and service discussions.

• Identify opportunities for upselling, retention, and increased platform usage.

• Maintain accurate records of client interactions and follow-ups.

• Meet quality, productivity, and turnaround targets.

QUALIFICATIONS

• 4+ years of experience in customer success, account management, business development, recruitment operations, or contact center.

• Strong client management and negotiation skills.

• Consultative and sales-oriented mindset.

• Excellent English communication and client-facing skills.

• Ability to manage multiple accounts and priorities.

• Experience using CRM, systems, and data to track client activities.

• Proactive, detail-oriented, and results-driven.

WORK SET-UP

• Monday to Friday

• Night Shift, DST dependent

BENEFITS

• Transportation & Rice Allowance

• Leave Conversion

• Performance Reviews

• Sales Incentives

• Government-Mandated Benefits

• HMO + 2 Dependents from Day 1

• 10% Night Differential