Customer Success Associate (On-site, BGC)

TigerUX; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Sales Incentive

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX in Taguig (On-site) seeks an experienced Customer Success professional to build trusted employer relationships, guide clients on using the platform, and proactively drive successful hiring outcomes.

You will optimize job postings, analyze data to improve applicant quality, negotiate renewals, and ensure ongoing client engagement. Strong English, multi-account management, and a proactive mindset are essential. This is a full-time role based in BGC, Taguig, with on-site work.

Qualifications

• At least four years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments, with demonstrated responsibility for client relationships and outcomes.
• Strong negotiation skills, with the ability to handle pricing, renewals, service commitments, and client concerns confidently and diplomatically.
• A consultative, sales-oriented mindset with the ability to identify client needs, recommend solutions, and encourage action, upgrades, or expanded platform usage.
• Strong ability to manage multiple employer accounts, priorities, and follow-ups simultaneously in a fast-paced environment.
• Excellent English communication and client-facing skills, with the confidence to lead conversations, conduct follow-ups, and manage challenging client discussions.
• Comfortable using systems, tools, and data to track activities, identify opportunities, and improve client outcomes.
• Strong attention to detail and consistent follow-through.
• Self-motivated and proactive, with the ability to take initiative and make sound decisions within established processes.

Responsibilities

• Build and maintain strong, trust-based relationships with employer clients.
• Proactively assist clients in achieving successful hiring outcomes.
• Understand client requirements and recommend suitable solutions.
• Guide clients in using the platform and its available tools effectively.
• Clearly explain processes, requirements, and recommendations.
• Assist clients in optimizing job postings to attract qualified applicants.
• Analyze available data to identify opportunities to improve applicant quality and engagement.
• Recommend strategies to increase candidate engagement and conversion, including appropriate paid options.
• Help clients maximize the value of their job postings and identify opportunities to expand platform usage.
• Monitor hiring activity and proactively address areas that need attention.
• Maintain consistent and proactive communication with employer clients.
• Respond promptly to client concerns, hiring activity, and pending action items.
• Handle discussions about renewals, pricing, and service commitments professionally.
• Identify opportunities to strengthen client engagement, improve retention, and increase account value.
• Encourage continued platform usage, renewals, and long-term client relationships.
• Escalate complex issues when necessary while maintaining ownership of the client relationship.

Skills

Negotiation skills

English communication

Client relationship management

Multi-account management

Analytical thinking

Job description

• Build and maintain strong, trust-based relationships with employer clients.
• Proactively assist clients in achieving successful hiring outcomes.
• Understand client requirements and recommend suitable solutions.
• Guide clients in using the platform and its available tools effectively.
• Clearly explain processes, requirements, and recommendations.

Responsibilities

Employer Success & Support

• Build and maintain strong, trust-based relationships with employer clients.
• Proactively assist clients in achieving successful hiring outcomes.
• Understand client requirements and recommend suitable solutions.
• Guide clients in using the platform and its available tools effectively.
• Clearly explain processes, requirements, and recommendations.

Job Posting & Applicant Optimization

• Assist clients in optimizing job postings to attract qualified applicants.
• Analyze available data to identify opportunities to improve applicant quality and engagement.
• Recommend strategies to increase candidate engagement and conversion, including appropriate paid options.
• Help clients maximize the value of their job postings and identify opportunities to expand platform usage.
• Monitor hiring activity and proactively address areas that need attention.

Client Engagement, Negotiation & Retention

• Maintain consistent and proactive communication with employer clients.
• Respond promptly to client concerns, hiring activity, and pending action items.
• Handle discussions about renewals, pricing, and service commitments professionally.
• Identify opportunities to strengthen client engagement, improve retention, and increase account value.
• Encourage continued platform usage, renewals, and long-term client relationships.
• Escalate complex issues when necessary while maintaining ownership of the client relationship.

Execution & System Discipline

• Maintain accurate and up-to-date records of client interactions, activities, and outcomes.
• Track client engagement, follow-ups, and action items using the appropriate systems.
• Use client interactions and available data to support proactive customer success initiatives.
• Meet established quality, productivity, and turnaround time standards.
• Follow established Customer Success workflows while applying sound judgment.

Qualifications

• At least four years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments, with demonstrated responsibility for client relationships and outcomes.
• Strong negotiation skills, with the ability to handle pricing, renewals, service commitments, and client concerns confidently and diplomatically.
• A consultative, sales-oriented mindset with the ability to identify client needs, recommend solutions, and encourage action, upgrades, or expanded platform usage.
• Strong ability to manage multiple employer accounts, priorities, and follow-ups simultaneously in a fast-paced environment.
• Excellent English communication and client-facing skills, with the confidence to lead conversations, conduct follow-ups, and manage challenging client discussions.
• Comfortable using systems, tools, and data to track activities, identify opportunities, and improve client outcomes.
• Strong attention to detail and consistent follow-through.
• Self-motivated and proactive, with the ability to take initiative and make sound decisions within established processes.

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Sales Incentive
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

WORK SET-UP: Monday – Friday | Night Shift (DST Dependent)

Work Location: BGC, Taguig (On-site)

Job type: Full-time