Customer Care Representative

Segworke Technologies Corporation; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer support company in Davao del Sur is seeking individuals to respond to customer inquiries through phone, email, or chat. The role involves addressing complaints, documenting interactions, and providing accurate solutions. Ideal candidates should have strong communication skills, proficiency in CRM systems, and the ability to work in a fast-paced environment.

Qualifications

• Strong communication and active listening skills.
• Ability to handle stressful situations and multitask effectively.
• Proficiency in customer support software, CRM systems, and basic computer applications.

Responsibilities

• Respond to customer inquiries through phone, email, or chat.
• Address customer complaints and resolve issues promptly.
• Document customer interactions and feedback to improve service quality.

Skills

Strong communication skills

Active listening skills

Customer-focused attitude

Tools

Customer support software

CRM systems

Basic computer applications

Job description

Responsibilities

• Respond to customer inquiries through phone, email, or chat, providing accurate information and solutions.
• Address customer complaints and resolve issues promptly while maintaining a professional demeanor.
• Document customer interactions and feedback to improve service quality and satisfaction.

Qualifications

• Strong communication and active listening skills, with a customer-focused attitude.
• Proficiency in using customer support software, CRM systems, and basic computer applications.
• Ability to handle stressful situations, multitask effectively, and work in a fast-paced environment.