Customer Service Supervisor – BPO, On-site Pasay (Equity & Bonus)

Gratitude Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance (HMO)

Job summary

A customer service-oriented company in Metro Manila is seeking individuals for customer support roles. The position requires a High School Diploma and 1-3 years of experience in the BPO industry. Responsibilities include answering calls, managing schedules, and resolving customer issues promptly. The ideal candidate must have great customer service skills and proficiency in English. The job offers numerous incentives and a full-time position based on-site in Pasay.

Qualifications

• Must possess a High School Diploma or equivalent.
• 1-3 years of experience in a BPO environment.
• Proficiency in English language is essential.

Responsibilities

• Answer incoming calls and assist customers.
• Provide accurate information regarding products and services.
• Manage scheduling requests to optimize team efficiency.
• Resolve customer issues promptly.
• Document customer interactions and maintain records.

Skills

Proficient in English language

Excellent customer service skills

Strong scheduling abilities

Proficient in problem-solving techniques

Education

High School Diploma or equivalent

Job description

A customer service-oriented company in Metro Manila is seeking individuals for customer support roles. The position requires a High School Diploma and 1-3 years of experience in the BPO industry. Responsibilities include answering calls, managing schedules, and resolving customer issues promptly. The ideal candidate must have great customer service skills and proficiency in English. The job offers numerous incentives and a full-time position based on-site in Pasay.