Customer Service Supervisor

Gratitude Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance (HMO)

Job summary

A customer service-oriented company in Metro Manila is seeking individuals for customer support roles. The position requires a High School Diploma and 1-3 years of experience in the BPO industry. Responsibilities include answering calls, managing schedules, and resolving customer issues promptly. The ideal candidate must have great customer service skills and proficiency in English. The job offers numerous incentives and a full-time position based on-site in Pasay.

Qualifications

• Must possess a High School Diploma or equivalent.
• 1-3 years of experience in a BPO environment.
• Proficiency in English language is essential.

Responsibilities

• Answer incoming calls and assist customers.
• Provide accurate information regarding products and services.
• Manage scheduling requests to optimize team efficiency.
• Resolve customer issues promptly.
• Document customer interactions and maintain records.

Skills

Proficient in English language

Excellent customer service skills

Strong scheduling abilities

Proficient in problem-solving techniques

Education

High School Diploma or equivalent

Job description

On-site - Pasay 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Answer incoming calls and assist customers with inquiries and concerns
• Provide accurate information regarding products and services
• Manage and prioritize scheduling requests to optimize team efficiency
• Resolve customer issues promptly while ensuring high levels of satisfaction
• Document customer interactions and maintain records for review

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in BPO
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong scheduling abilities
• Skills and Competencies: Proficient in problem-solving techniques