Customer Experience Specialist-On-site Pasig|Bonus & HMO

Gratitude Philippines; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service provider in Pasig is seeking a dedicated professional to respond to customer inquiries and provide product information. Candidates should possess a Bachelor’s degree and have 1-3 years of experience in customer service, particularly in a BPO environment. The role requires excellent communication and strong problem-solving skills, focusing on enhancing customer satisfaction. This is a full-time on-site position that offers various benefits including performance bonuses and health insurance.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to handle customer complaints effectively and provide insightful solutions.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product or service information to customers and resolve issues.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service processes.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Excellent communication skills

Strong typing skills

BPO experience

Education

Bachelor’s degree in a relevant field

Job description

A customer service provider in Pasig is seeking a dedicated professional to respond to customer inquiries and provide product information. Candidates should possess a Bachelor’s degree and have 1-3 years of experience in customer service, particularly in a BPO environment. The role requires excellent communication and strong problem-solving skills, focusing on enhancing customer satisfaction. This is a full-time on-site position that offers various benefits including performance bonuses and health insurance.