Customer Service Supervisor

Beatitude Auto Group; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Job summary

A dynamic automotive company in Quezon City seeks a Customer Service Supervisor to lead a team of customer service representatives. Responsibilities include developing service policies, monitoring performance metrics, and providing coaching. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a degree in a related field. This full-time position requires 5-10 years of experience in customer service, with at least 3 years in a supervisory role.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 5-7 years of experience in customer service, with at least 3 years in a supervisory role.
• Strong leadership skills and ability to manage teams.
• Strong operational skills and customer-focused approach.

Responsibilities

• Lead and supervise a team of customer service representatives.
• Develop and implement customer service policies.
• Monitor team performance metrics and provide coaching.
• Resolve escalated customer inquiries and complaints.
• Conduct regular training sessions for the team.

Skills

Strong leadership and team supervision abilities

Excellent written and verbal communication skills

Strong operational skills

Customer-focused approach

Professional demeanor

Education

Bachelor’s degree in a relevant field

Job description

On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time

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Job Description

Description

• Lead and supervise a team of customer service representatives, ensuring high-quality service delivery.
• Develop and implement customer service policies and procedures to enhance operational efficiency.
• Monitor team performance metrics and provide coaching to improve skills and productivity.
• Resolve escalated customer inquiries and complaints effectively and professionally.
• Conduct regular training sessions to keep the team updated on product knowledge and service standards.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5-7 years of experience in customer service, with at least 3 years in a supervisory role.
• Skills and Competencies: Strong leadership and team supervision abilities.
• Skills and Competencies: Excellent written and verbal communication skills.
• Qualities and Traits: Strong operational skills and customer-focused approach.
• Qualities and Traits: Professional demeanor and ability to foster a positive team environment.

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HR Officer Beatitude Auto Group

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