Customer Service Manager

Beauty Republic Internationale Inc; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Health and wellness benefits

Career growth opportunities and professional development programs

Supportive and collaborative team culture

Job summary

A customer service company in Taguig is seeking an experienced Customer Service Manager to lead its customer support operations. The ideal candidate will oversee a team, ensuring exceptional service and building lasting customer relationships. The role requires strong leadership, problem-solving skills, and at least 3-5 years of experience in customer service. The company offers a competitive salary, health benefits, and professional growth opportunities.

Qualifications

• Minimum 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.

Responsibilities

• Lead, coach, and develop the customer service team to achieve performance and quality goals.
• Oversee day-to-day operations, including handling escalations and resolving complex customer concerns.
• Implement strategies to enhance customer satisfaction, retention, and loyalty.

Skills

Customer Service

Problem Solving

Team Player

Salesforce

Account Management

Strong Work Ethic

Education

Bachelor’s Degree in Business Administration, Communications, Marketing or a related field

Tools

CRM systems

MS Office applications

Job description

On-site - Taguig | 3-5 Yrs Exp | Bachelor | Full-time

Job Description

We are looking for an experienced and customer-focused Customer Service Manager to lead our customer support operations. The ideal candidate is a strong communicator and problem-solver with a passion for delivering exceptional service and building lasting customer relationships. This role will oversee the daily performance of the customer service team, ensuring a seamless and positive experience for every client interaction.

Government Mandated Benefits

Customer Service Manager

About the Role

We are looking for an experienced and customer-focused Customer Service Manager to lead our customer support operations. The ideal candidate is a strong communicator and problem-solver with a passion for delivering exceptional service and building lasting customer relationships. This role will oversee the daily performance of the customer service team, ensuring a seamless and positive experience for every client interaction.

Key Responsibilities

• Lead, coach, and develop the customer service team to achieve performance and quality goals.
• Oversee day-to-day operations, including handling escalations and resolving complex customer concerns.
• Establish and monitor key performance indicators (KPIs) to ensure service excellence.
• Implement strategies to enhance customer satisfaction, retention, and loyalty.
• Collaborate with internal departments (Sales, Operations, Marketing) to address customer needs and improve processes.
• Develop and maintain service policies, procedures, and standards.
• Prepare regular reports on team performance, feedback trends, and service metrics.
• Handle training and performance evaluations for team members.

Qualifications

• Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field.
• Minimum 3–5 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficient in CRM systems and MS Office applications.
• Demonstrated ability to manage multiple priorities and deliver results under pressure.

What We Offer

• Competitive salary and performance-based incentives
• Health and wellness benefits
• Career growth opportunities and professional development programs
• Supportive and collaborative team culture

English Language, Customer Service, Problem Solving, Team Player, Salesforce, Account Management, Strong Work Ethic

Working Location

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