Customer Support Representative

GameOne PH; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A gaming company in Quezon City is seeking a Customer Service Representative to assist customers with inquiries and orders. The ideal candidate will possess a Bachelor's degree and at least one year of customer service experience. Responsibilities include monitoring complaints on social media and processing same-day delivery orders. Competitive benefits package offered, along with a professional work environment.

Qualifications

• 1 year of experience as a Customer Service Representative is required.
• Strong computer skills, particularly in MS Office.
• Ability to maintain a positive and professional attitude.

Responsibilities

• Assist customers with inquiries via chat or call.
• Monitor customer complaints on social media.
• Process Same Day Delivery Orders and handle defective returns.

Skills

Customer Service

Communication

Empathy

Problem-Solving

Education

Bachelor's degree

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answer and Assist customers on their concerns and inquiries in an accurate and timely manner via Chat or call if required
• Assist customers and Process Same Day Delivery Orders
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Follow up with customers to ensure their issues are resolved
• Test Defective Returned items and Process it for RMA
• Check Promos and Update Prices on Ecommerce Platforms

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Computer Literate MS Office Customer Oriented

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HR JADE

HR Officer GameOne PH

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