Customer Service Supervisor

Accutemps Inc; Makati; On-site; PHP 357,000 - 670,000; Full time

Job summary

A customer service company is seeking a supervisor for their chat support team in Makati. The role requires at least one year of experience in customer support and a background in leadership. Responsibilities include overseeing team operations, ensuring KPIs are met, and coaching team members. Must be willing to work onsite and motivate a dynamic team. Offers a competitive salary with flexible shifts.

Qualifications

• Must reside within 15 minutes of Makati and willing to work onsite.
• At least 1 year of experience in a customer support role, leadership or supervisory capacity.
• Ability to motivate a team in a fast-paced environment.
• Willing to work day/night shifts and onsite near Makati.

Responsibilities

• Supervise daily operations of the CSD chat support team.
• Monitor team performance and provide regular coaching.
• Ensure KPIs are consistently met or exceeded.
• Lead by example delivering customer service via chat.
• Upskill team on product knowledge, tools, and standards.
• Assist in workforce planning, shift scheduling, and queue management.
• Identify and escalate system or process issues.
• Collaborate with QA, HR, and management to drive improvements.

Skills

Strong communication

Coaching

People management

Technical skills

Education

At least college level (undergraduate or graduate)

Job description

Overview

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Supervise daily operations of the CSD chat support team
• Monitor team performance and provide regular coaching, feedback, and performance evaluations
• Ensure KPIs are consistently met or exceeded
• Lead by example in delivering exceptional customer service via chat
• Upskill existing team members on product knowledge, tools, and communication standards
• Assist in workforce planning, shift scheduling, and real-time queue management
• Identify and escalate system or process issues that affect productivity or service quality
• Collaborate with QA, HR, and management to drive improvements and team engagement

Qualifications

• Must reside within 15 minutes of Makati and willing to work onsite
• At least college level (undergraduate or graduate of any course)
• At least 1 year of experience in a customer support role, with 1+ year in a leadership or supervisory capacity
• Strong communication, coaching, and people management skills
• Ability to motivate a team in a fast-paced and dynamic environment
• Willing to work flexible shifts if needed (day/night)

Keywords

Customer Service Team Player Strong Work Ethic People Skills Interpersonal Skills Technical Skills Call Centre

Working Location

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