Customer Service Supervisor

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 40,000 - 70,000; Full time

Job summary

A recruitment agency is seeking an Operations Supervisor in Pasig to oversee customer service operations, ensuring high-quality service delivery and team performance. The ideal candidate should have at least 5 years in BPO with 2-3 years in a leadership role, along with a Bachelor's degree in a related field. Key responsibilities include training staff and implementing policies to enhance customer satisfaction. This on-site position requires strong communication skills and the ability to manage multiple priorities effectively.

Qualifications

• 5 years of experience in BPO.
• 2-3 years of leadership experience.
• At least 1 year in a supervisory role.

Responsibilities

• Supervise day-to-day operations of the customer service team.
• Implement customer service policies to enhance customer satisfaction.
• Train, mentor, and evaluate team members.

Skills

Strong communication and interpersonal skills

Proficiency in customer service software and tools

Exceptional problem-solving skills

Education

Bachelor’s degree in Business Administration or a related field

Job description

Role: Operations Supervisor, Service Delivery

Location: Ortigas, Pasig

Work setup & shift: Onsite | Day Shift

Description

• Supervise day-to-day operations of the customer service team to ensure high-quality service delivery.
• Implement customer service policies and procedures to enhance customer satisfaction.
• Train, mentor, and evaluate team members to foster a culture of continuous improvement.
• Analyze customer feedback and performance metrics to identify areas for process improvement.
• Collaborate with other departments to address customer needs and resolve issues effectively.

Requirements

• Years of Exp: 5 years in BPO, 2-3 years leadership experience
• Other specific exp needed: Must be a Bachelor's degree holder
• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 3–5 years of experience in customer service, with at least 1 year in a supervisory role
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficiency in customer service software and tools
• Qualities and Traits: Exceptional problem-solving skills and a customer-focused mindset
• Responsibilities and Duties: Ability to work effectively under pressure and manage multiple priorities
• Working Conditions: Ability to work flexible hours, including evenings and weekends as necessary