Chat Support Team Lead – Onsite Customer Service

Accutemps Inc; Makati; On-site; PHP 357,000 - 670,000; Full time

Job summary

A customer service company is seeking a supervisor for their chat support team in Makati. The role requires at least one year of experience in customer support and a background in leadership. Responsibilities include overseeing team operations, ensuring KPIs are met, and coaching team members. Must be willing to work onsite and motivate a dynamic team. Offers a competitive salary with flexible shifts.

Qualifications

• Must reside within 15 minutes of Makati and willing to work onsite.
• At least 1 year of experience in a customer support role, leadership or supervisory capacity.
• Ability to motivate a team in a fast-paced environment.

Responsibilities

• Supervise daily operations of the CSD chat support team.
• Monitor team performance and provide regular coaching.
• Ensure KPIs are consistently met or exceeded.

Skills

Strong communication

Coaching

People management

Technical skills

Education

At least college level (undergraduate or graduate)

Job description

A customer service company is seeking a supervisor for their chat support team in Makati. The role requires at least one year of experience in customer support and a background in leadership. Responsibilities include overseeing team operations, ensuring KPIs are met, and coaching team members. Must be willing to work onsite and motivate a dynamic team. Offers a competitive salary with flexible shifts.