Customer Service Supervisor

Neksjob Philippines; Makati; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A customer service company in Makati seeks a results-driven Customer Service Supervisor to lead frontline support operations. The ideal candidate will possess strong leadership capabilities, manage customer service teams, and ensure exceptional delivery of customer experiences. Responsibilities include handling customer inquiries via phone, email, and chat, providing accurate information about products/services, and resolving concerns professionally. A high school graduate with a positive attitude and basic computer skills is preferred. Competitive salary offered.

Qualifications

• Strong leadership capabilities to manage customer service teams.
• Ability to make data-driven decisions for performance metrics.
• Basic computer skills and quick learner of new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Leadership skills

Customer service mindset

Data-driven decision making

Team management

Education

High school graduate or above

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

We are seeking a results-driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities, data-driven decision-making skills, and hands-on experience managing customer service teams in a fast-paced environment.

Responsibilities:

Handle customer calls via phone, email, or chat

Provide accurate information about products/services to international clients

Resolve customer concerns efficiently and professionally

Document interactions accurately in the system

Requirements:

High school graduate or above

Positive attitude and customer-focused mindset

Basic computer skills and ability to learn new systems

Competitive salary with international account premium

Comprehensive training and support